Channels -> Systems Integration
Released: 10th September 2013
London & New York – September 10, 2013 – Thunderhead.com, a leader in enterprise solutions for customer experience and customer engagement, today introduces a 30-day free trial of its ONE Correspond for Salesforce solution.
Now available from the Salesforce AppExchange, the trial gives Salesforce users the opportunity to leverage a solution to build customer engagement.
ONE Correspond for Salesforce makes it easy to create tailored, on-brand sales and service communications, from relevant, personalized proposals, quotes, and correspondence to real-time servicing communications and notifications, all within the Salesforce environment.
The solution extends the value customers get from their existing Salesforce investment, improving productivity with no need for word processing software and enhancing customer engagement with appropriate levels of personalization.
ONE Correspond for Salesforce is part of the ONE Engagement platform, a suite of SaaS-based solutions that enables businesses to communicate, collaborate and have real-time conversations with their customers and partners.
Glen Manchester, CEO, Thunderhead.com said: “The launch of our free trial of ONE Correspond for Salesforce on the AppExchange marks an exciting stage in the new era of customer engagement, giving businesses of all sizes the ability to design and deploy customer experience and customer engagement strategies.
“ONE opens up new possibilities for building and enriching customer, business and partner relationships, enhancing communications with relevant, personalized and on-brand content, in real-time, across all touchpoints on the customer journey.”
John Morse, Marketing Director, CloudSense said: “We needed something that was best-in-class, that could deliver the right customer messaging with the greatest degree of control. ONE Correspond for Salesforce is a complete product that has been tested and proven in the marketplace.”
Product key features
Deeply integrated with Salesforce, combining the power of the ONE Platform with the richness of the Salesforce application and providing a seamless user experience with the ease of use that Thunderhead.com is known for:
Powerful Template Design
Automate the selection and personalization of correspondence with intuitive, browser-based template design
Smart Template Selection
The template list intelligently adapts to the tab you’re on, showing only the most relevant documents
Automate processes by integrating with leading e-Signature vendors
PDF and Email Output
Get support for rich HTML email and PDF output
Collaborate on drafts across your organization for review, edit and approval. All changes are tracked for regulatory compliance
Service Cloud Console Support
Request, draft and finalize communications from any open tab in the Console
Create personalized emails and attachments for multiple recipients from a single request
API Workflow Integration
Automate correspondence creation and delivery with a comprehensive set of APIs for integrating with FLOW and Chatter FLOW
Browser-based Draft Editing
Quickly update documents, select pre-approved shared content, and finalize documents for delivery
Published by: IT Analysis Communications Ltd.
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