Wincor Nixdorf, the retail and banking solutions provider, today announced that Tesco, one of the world's leading retailers, has named it ‘2013 IT Supplier of the Year' for outstanding performance providing end-to-end IT solutions including hardware and services. This is the second consecutive year that Wincor Nixdorf has received a supplier accolade thanks to its commitment to excellence, and the first year that Tesco has named it overall IT supplier of the year.
Over 2013 Wincor Nixdorf delivered a number of outstanding projects to Tesco, most notably ensuring 100 percent availability of all checkout terminals across the retailer's European store network during the critical 22nd-23rd December shopping days. This highlight followed a year of exceptional service delivery during which time Wincor Nixdorf ensured high availability of checkout terminals month after month.
In addition to this, Wincor Nixdorf also piloted its latest cash solutions to very positive feedback and deployed its system integrator model - where Wincor Nixdorf is the primary IT service provider - across Asia, Malaysia and China. This model simplifies Tesco's business processes as it only needs one point of contact rather than having to deal with multiple suppliers and thanks to its success in Malaysia and China, Wincor Nixdorf is now looking to expand this to Thailand and South Korea.
Mike McNamara, CIO at Tesco said, "Wincor Nixdorf consistently goes above and beyond our expectations to deliver successful IT projects that optimise our business operations. Furthermore, the team's service delivery is second-to-none and the fact that they were able to ensure 100% availability of all our checkout terminals during the busiest days of the Christmas season demonstrates this. As a strategic partner, Wincor Nixdorf is constantly looking for new ways to help achieve our core business objectives and is integral in helping us realise our number one priority - ensuring customers get a seamless shopping experience."
Craig Bevan, Wincor Nixdorf's Tesco General Manager commented, "We are delighted that Tesco has named us ‘2013 IT Supplier of the Year', taking our award for ‘Service Supplier of the Year' in 2012 one step further. We are committed to delivering first-class solutions every day and it is great that Tesco has recognised this. Continuous improvement is integral to how we operate so we look forward to continuing to raise the bar over 2014 to help Tesco achieve its business objectives."
Tesco and Wincor Nixdorf have a long-standing partnership that began over 20 years ago when the British retailer placed its first order for POS systems. In May 2012, Tesco transferred maintenance and service of all hardware systems for 2,700 stores in its British and Irish home markets to Wincor Nixdorf. This came on top of the service business for 1,000 stores in five Central and Eastern European countries already under contract. Today, Wincor Nixdorf provides standardised services across borders for all of Tesco's European operations as the retailer's preferred systems integrator and strategic partner.
Service Delivery Executive
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