Business software provider Sage has announced the launch of Sage 200 Services, a new service proposition providing additional services for its small and medium business (SMB) customers. Along with HR and Health & Safety advice, the Sage Business Community will provide SMBs with additional support, expert insight and networking opportunities, enabling Sage channel partners to deliver an enhanced customer experience to boost recommendation and retention rates.
Sage 200 Services was developed in response to customer insight showing that Sage SMB customers value having access to an online community. Nine out of ten (92 per cent) of the businesses surveyed agree that they would benefit from talking to other Sage customers, while 92 per cent also said they would find an online community helpful.
Helen Pearson, Product Manager - SMB Services at Sage UKI said: “Our channel partners play a crucial role in reaching the SMB community and we are constantly looking for ways to help them provide the best customer service possible and maximise revenue opportunities. Sage 200 Services will provide extensive resources to SMB customers, enabling them to get the most out of their business, while also informing them of the additional capabilities on offer through Sage partners.”
Sage 200 Services offers two levels that customers can choose from: Standard and Extra. Standard enables users’ access to the Sage Business Community, offering comprehensive business advice and networking opportunities with like-minded companies. The service also provides HR and health and safety advice, along with a monthly Sage report providing customers with additional insight into their business performance.
Extra customers will benefit from all the Standard features, with the addition of an ‘access all areas’ service that includes webinars and events on market trends and business advice. It also gives users direct access to the wider Sage network including organisations such as HMRC for key legislation information, plus early insight into the new Sage product strategy. Extra users will also receive loyalty offers and rewards as well as the option of either accessing the Pension Module (for Payroll Customers using the Sage Payroll Auto Enrolment edition) or adding two web users free of charge.
Sage 200 Services will increase awareness of the additional support that Sage partners can offer, boosting customer demand for options such as training and supplementary reports. The service will also improve understanding of Sage 200, as well as new features and products as they launch.
James Spencer from Pinnacle, one of Sage’s Business Partners commented on why the launch of Sage 200 Services will be welcomed by the channel: “We’re always looking to provide useful advice and information to help our customers get the most out of their software. The launch of Sage 200 Services supports us in ensuring our customers have access to expert advice, but from a host of different perspectives including industry bodies, peers, and software specialists.”
Sage 200 Services offers a host of developments to Sage’s service proposition being implemented in 2014, with the objective of delivering the ultimate user experience and opening new commercial opportunities for partners.
For further information on Sage 200 Services and the wider Sage SMB offering, businesses should visit: http://www.sage.co.uk/sage-200?gclid=CNSfi5WeiL0CFQXlwgodba4AdQ