Marlow, UK, 9 September 2013 – Softcat has achieved the Cisco Gold Partner Accreditation following a concentrated two-year investment in training and resources, cementing its reputation as one of the most proficient and committed Cisco resellers in the UK. Softcat’s private and public sector customers will benefit from advanced technical support for Cisco’s solutions across its four key architectures: networking, security, collaboration and data centre.
A recent customer satisfaction survey saw Softcat pick up Cisco’s ‘Customer Satisfaction Excellence’ award – the highest distinction a partner can achieve, and consistent with Softcat’s focus on delivering world-class customer service. Softcat achieved this recognition following recent investment in sales and support teams enabling them to offer its customers a 24/7 helpdesk providing Cisco support services, which have improved customer satisfaction levels further.
Doug Fawell, Softcat’s operations director, said: “As one of the most challenging accreditations in the IT industry, this a landmark achievement for us. It comes as a result of an outstanding Softcat team effort – everyone has really pulled together to achieve this in a very short space of time. Rather than attaining ‘Gold’ via the acquisition route, we’ve done it from the ground up through investment and training, and I believe this gives customers a greater level of assurance in our capabilities. We’ve invested a lot of time and resource across the company into putting the right processes in place to best service our Cisco customers.” He added, “Cisco is one of our top strategic partners. We’ve grown this area of business significantly over the past 4-5 years and in my view it’s only going to accelerate, especially given the strategic investment in achieving this accreditation.”
Softcat’s managing director Colin Brown said of the new Gold Partner status: “I think this really marks a departure from our beginnings as a licensing reseller; we’re now perceived, rightly, as a comprehensive IT solution provider offering on-premise and cloud-based services. Softcat offers a wide variety of vendors’ solutions and our customers can be assured of our proficiency in IT solutions across the board.”
Softcat (www.softcat.com) is a leading provider of software licensing, hardware, security and related IT services. Softcat, founded in 1993 by the then chairman and majority shareholder Peter Kelly, remains privately owned and currently employs 600 people. It achieved a turnover in excess of £400 million in its last financial year and has been profitable since inception, resulting in a strong balance sheet and very firm financial foundations.
The company sells and supports products and solutions from all the world's leading IT companies. On all its portfolio products and solutions it offers a full range of services, including advice and guidance, technical design, product sourcing, implementation, support and project management. It enjoys a trading relationship with over 8,000 longstanding customers, predominantly from the UK corporate sector but also including large enterprises, small businesses and public sector organisations.
As an organisation Softcat cares passionately about two things – outstanding employee satisfaction and world-class customer service. It believes the former drives the latter.