Marlow, UK, 13 June 2013 – Softcat, a company renowned for its excellence as an employer, has attained a much sought-after position in the UK’s Best Workplaces 2013 list. The employee-centric IT provider came 4th in the medium category for 50-499 employees. Softcat’s Managing Director Colin Brown accepted the trophy at last night’s award ceremony. This is the second time the IT provider has ranked in the list, owing to its outstanding commitment to employee welfare.
The awards ceremony was held at the Pavilion, in The Tower of London. Guy Browning, Guardian writer and author, hosted the event, with David MacLeod, Co-Chair of the Engage for Success Task Force, appearing as a guest speaker.
Softcat’s HR and recruitment manager Shelley Ferrigno said, “People often talk of customer centricity as being the ultimate priority for a business, but as a company we believe that customer satisfaction depends on our employees’ performance – so we make them our primary focus. Our special work culture motivates us to provide excellent customer service and support. We place our employees’ welfare at the heart of our operations, as it guides our goals and objectives as a business. We aim to keep our staff happy, enthused and feeling supported, so we’ve created a community, not just a place to work.
She added, “We strive for integration and a sense of togetherness, aims that our open organisational structure help to support. Managers sit with their teams rather than in separate offices, which provides every employee with immediate support, and cultivates a strong team ethic. We hold a company-wide meeting every week, engaging all employees in our vision. When employees have a stake in a company – emotionally or otherwise – they have a greater sense of reward and satisfaction from the work they do.”
Great Place to Work is the organisation responsible for compiling the Best Workplaces list. It surveys both employees and management to get a holistic view of the organisation’s HR policies and practices, and how these are perceived by employees. It uses its research, based on data from more than 6,000 organisations and 10 million employees in 45 countries, to share stories and insights about great workplaces around the world.
Tom O’Byrne, chief executive of Great Place to Work, said, “I am once again delighted to congratulate all our Best Workplaces on their achievement, and thank their leaders for continuing to champion the importance of trust in the workplace. In the current economic climate, it has never been more crucial for organisations to recognise the importance of creating and maintaining great workplace cultures and understanding how this can improve performance. The jury is no longer out – employee engagement works and to be engaged you need trust!”
Colin Brown commented, “Every employee in the company has contributed towards Softcat achieving this accolade. We’ve accomplished it together, through a combined company-wide effort to deliver professional excellence. To be recognised by an international standard means the world to us, because being a great place to work is our deepest ambition. To have this officially recognised is uplifting.”
Softcat’s turnover has risen year on year since inception, a fact that Softcat attributes largely to the hard work and commitment of its satisfied employees. Already in 2013, the company has won major partner awards from the likes of NetApp, Veeam HP, and on the back of its proven success, has secured contracts with organisations as large as the NHS. “Happy, well-trained employees result in excellent service and satisfied customers. It’s that simple,” said Colin.
Softcat (www.softcat.com) is a leading provider of software licensing, hardware, security and related IT services. Softcat, founded in 1993 by the then chairman and majority shareholder Peter Kelly, remains privately owned and currently employs more than 500 people. It achieved a turnover in excess of £307 million in its last financial year and has been profitable since inception, resulting in a strong balance sheet and very firm financial foundations.
The company sells and supports products and solutions from all the world's leading IT companies. On all its portfolio products and solutions it offers a full range of services, including advice and guidance, technical design, product sourcing, implementation, support and project management. It enjoys a trading relationship with over 5,000 longstanding customers, predominantly from the UK corporate sector but also including large enterprises, small businesses and public sector organisations.
As an organisation Softcat cares passionately about two things – outstanding employee satisfaction and world-class customer service. It believes the former drives the latter.
About Great Place to Work Institute
Great Place to Work Institute (www.greatplacetowork.co.uk) is a global research, consulting and training firm that helps organisations identify, create and sustain great workplaces through the development of high-trust workplace cultures. It serves businesses, non-profits and government agencies in 46 countries on all six continents.
Its clients are those organisations that wish to maintain Best Workplace environments, those that are ready to dramatically improve the culture within their workplaces, and those in between the two. It knows that organisations that build trust and create a rewarding cycle of personal contribution and appreciation create workplace cultures that deliver outstanding business performance.