Avaya has presented Sabio with two prestigious awards at this week's Avaya PartnerConnect UK conference held at Edgbaston Cricket Stadium in Birmingham. Sabio is a long-standing Avaya Connect Platinum Partner, and received Avaya's Technical Excellence and Marketing Excellence awards in recognition of its continued ability to deliver innovative customer service solutions based on Avaya technology - as well as its commitment to supporting its Avaya customers and prospects in identifying and achieving industry best practice.
Over the last 12 months particularly Sabio has cemented its Avaya Connect Platinum Partner status with continued investment in Avaya expertise as well as a major relaunch of its UK-based Customer Support Centre – which now supports some 93 percent of customer incidents in-house. Sabio has also strengthened its Avaya propositions through an active best practice events calendar, major investment in its online activities, and a determination to communicate success through an ongoing Avaya customer case study programme.
"It is fantastic for Sabio to again be recognised by Avaya as a partner that sets the standard – in this case for our Technical Excellence and Marketing Excellence. We've been an Avaya Connect Platinum Partner for the last eight years, and we're increasingly seen as the smart choice for organisations looking for an independent Avaya partner that they can turn to for contact centre and UC solutions optimisation," commented Andy Roberts, Sabio's Commercial Director. "We're also unusual in our industry in that we're committed to the design, build and support of end-to-end solutions across a range of advanced contact centre technologies, so it's fitting that one of these awards acknowledges the Technical Excellence of our people that is key to our offering.
"This was the second year that Sabio has won the Marketing Excellence Award at the PartnerConnect UK conference, and I'm sure that the award reflects our determination to roll out an active calendar of Avaya-related events that are designed to educate and inform our customers and prospects," continued Andy Roberts. "These events are designed to help attendees get the most out of their Avaya contact centre and UC technologies, so we're active in clearly explaining technology roadmaps and helping organisations understand what the latest developments can mean for their business. So far we've held over a dozen Industry Events across the UK this year, and we've got an even more exciting programme planned for 2013."
Sabio is a specialist contact centre and unified communications systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Brewin Dolphin, BT Business, Business Stream, Eurostar, Leeds City Council, Office Depot, Pitney Bowes, Scottish Widows and Thames Water. For more information, visit www.sabio.co.uk, follow us on Twitter at @sabiosense