London ─ 12th June 2012 ─ Vigil Software, the specialist IT Security Distributor, has announced a year of strong financial growth, having achieved a 40% increase in turnover from FY 2010/11 to FY 2011/12. The distributor has had a continued year of success, driven by an increased demand for solutions which provide compliance with security standards and protect enterprises against new and emerging security threats.
Since it was established in 2001, Vigil Software has become one of the leading distributors in its sector achieving an average 33% compound growth rate, every year for the previous 5 years. To support this growth, headcount within the organisation has increased by 30% since 2010/11, with new appointments across the sales, technical and marketing departments.
Vigil Software works exclusively with security vendors, signing a number of strategic and innovative new partners in 2011/2012 to ensure that the products it offers meet growing market trends and security risks. Most recently, Vigil signed a partnership with Wave Systems, and further distribution agreements have been signed with Trustwave, Egress, SecurEnvoy and Ultra Electronics AEP. Vigil has also been appointed sole UK distributor for Mobile Device Management vendor FancyFon.
Vigil Software has continued to drive new business opportunities through providing real value add support to its channel. It provides a full range of professional services offering Consultancy, Engineering, Pre-sales, Design, Project Management and 24x7 support. Vigil’s Support Centre resolves more than 90% of 1st and 2nd line support calls without vendor escalation and their customer feedback survey found that over 92% of people who responded found their support service to be good or excellent*.
State-of-the-art training facilities have been introduced to add value to Vigil’s channel, enabling specialist technical training for both resellers and end users across Vigil’s portfolio. To date, the centre has now trained more than 300 Certified Engineers.
Vigil strongly believes in internal staff training through its own in-house 'Vigil University' as well as investing in an external training consultant for bespoke sales enablement and leadership sessions. The principle behind this is to ensure that internal staff attain the highest standards of knowledge and skills to provide the best possible levels of service.
To ensure a strong sales pipeline for the future and to generate qualified leads for its partners, Vigil has focused on strategic marketing campaigns, events and initiatives such as its Reseller Credits Portal with pre-packaged marketing campaigns available for credits awarded on business done with Vigil. “Building new business through business already done”.
Alex Teh, Director of Vigil comments: "Our continued growth is testament to our approach of offering a unique and complete service to the channel, which incorporates proactive business development and thought leadership into future market trends and requirements. Our portfolio of vendors have been strategically brought on board, so that all of their solutions work together to provide a complete security package to maximise opportunities in this fast growing and changing market place. We're dedicated to investing in training for our own staff - and for our partners – it is key that our team and channel are equipped with the tools and knowledge to install, consult and support the products that we provide."
He continues: "Our focus is on adding real value, developing, driving and maximising qualified opportunities for our partners and vendors and this, coupled with our specialist expertise and focus, means that our project pipeline for the year ahead remains strong."
* These results were based on a survey of 302 people who completed the survey.
About Vigil Software
Vigil is an award winning* Information Security Distributor founded in 2001. Initially distributing solutions for internet and email security, today Vigil supplies an integrated portfolio of Information Security solutions via its authorised network of reseller partners.
Vigil specializes in bringing to market innovative solutions that help customers with today's increasing regulatory compliance, protect networks and users, prevent the loss of valuable and sensitive data and improve business productivity.
All solutions are carefully put through stringent testing to ensure that they simplify security while improving security posture therefore providing an excellent return on investment. Combined with Vigil’s strong channel and partnering framework, in support of its resellers, Vigil has a proven successful track record of delivering successful solutions.
Vigil has over 4,000 UK customers, 500 UK resellers and is headquartered in London.
* Vigil Software is Winner of the Network Computing Awards 2012 - Distributor of the Year and achieved Runner Up in the Most Improved Company Award.
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