Papers from Quocirca
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1. Keeping online orders flowing
Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.
2. Customers in the real world
As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.
3. Telecoms companies' re-invention
As markets fragment, industries are forced to converge and customer relationships have become more dynamic and fragile.
4. The New Europe
As the EU continues to expand, European businesses must look to how they can trade across increasing numbers of regional boundaries, languages, cultures and laws, both within the EU and across the greater Europe.
5. Business Impact Management
The need to understand how the performance and problems within the technical infrastructure impacts the capabilities of the business is massive.