ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will demonstrate its new WFO Suite neo at the Call Centre and Customer Management Expo at the National Hall, London Olympia, Great Britain on October 2-3, 2013, booth #G21.
The event will feature more than 150 suppliers to the call centre industry and is considered the most comprehensive marketplace in the field. The program this year will feature case studies describing real life situations and their implications for increasing staff productivity and delivering a multichannel experience. ASC’s neo WFO Suite comprises communications recording, quality and performance management, speech and desktop analytics, eLearning, customer feedback and workforce management. ASC UK also offers vendor agnostic PCI DSS compliance solutions to complement our new portfolio of applications.
ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers.
Speech analytics helps contact centres with a high volume of customer interactions to review an otherwise unmanageable number of conversations. eLearning delivers customized training directly to the agent’s desktop, creating a loop of continual learning. Workforce management matches the right quantity of employees with the right skills to the right job at the right time. And the ability to obtain customer feedback creates a 360-degree overview of agent interactions, either reinforcing or checking supervisor evaluations.
The neo WFO Suite is incredibly flexible and can be delivered as a fully cloud enabled multi-tenanted solution offering a software as a service delivery model as well as the more traditional onsite implementation which also can be delivered as either CAPEX investment or OPEX rental options.
Tel: +44 (0)1522 883640