Business Issues -> Quality
Released: 29th May 2013
29 May 2013: Kcom, part of the KCOM Group, has been recognised for its innovation after being shortlisted by the Comms Business Awards in the Most Innovative Channel Product category.
Myriad 2, an inbound call management platform, has had a successful year with a number of Kcom Partners signing up to take advantage of its flexibility and user friendly portal design.
Companies entering the awards are required to demonstrate how innovative their products are and how Channel Partners are benefitting.
Neil Sherring, CEO & Marketing Director at Windsor Telecom and one of Myriad’s users, says: “Myriad 2 is a clear indicator that Kcom has continued to stay ahead of the curve. The platform provides even greater flexibility and new features to make sure that we can continue to provide our customers with the exact service that they want. The platform also allows us to develop and deliver unique, bespoke packages which help us to maintain our competitive advantage. The API is really intuitive; we can respond to our customers much quicker, which frees up our time to focus on other areas of the business.”
Mike Wilkinson, Channel Partner Sales Director at Kcom, says: “We’re delighted that Myriad 2 has been shortlisted for such a prestigious award. This is one of our most popular solutions due to its advanced functionality. It’s even more sophisticated, responsive and flexible than the original solution; Partners can offer their customers something a bit more unique to help them set themselves apart from competitors. They have the capability to create a solution to suit each of their customers’ needs.”
Winners of the awards will be announced on Thursday 20 June at The Lancaster, London.
Myriad is available as a white label portal, or as an Application Programming Interface (API). The portal version allows partners to take it straight to market and deliver services so they’re up and running and can start using it as required. The API gives partners the power to deliver innovative, creative solutions that their competitors would have difficulty replicating.
Published by: IT Analysis Communications Ltd.
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