Red Box Recorders, the voice and data recording specialist based in Tollerton, Nottinghamshire, has been recognised for the quality of service it provides to customers. The company has been awarded the ISO 9001 quality management certification, the international standard supported by the Government and recognised worldwide, which has only been achieved by about 5 per cent of UK businesses.
The ISO 9001 accreditation process has validated Red Box’s quality management documentation, systems and procedures that ensure they meet the needs of customers and achieve statutory and regulatory requirements related to their recording solutions. It covers all aspects of the company’s business including facilities, people, training, services and equipment.
Lee Jones, COO of Red Box Recorders commented: “The accreditation ensures we possess the necessary quality systems that underpin our operation to achieve high levels of customer service, staff motivation and ongoing improvement. As a result, it will help us take advantage of a wider range of new business opportunities and provide peace of mind to all stakeholders, including new and potential customers, employees, partners and shareholders, that the company is committed to the highest levels of quality management.”