Business Issues -> Quality
Released: 11th December 2012
Over the last decade, Genpact has created the largest and most comprehensive business process management (BPM) delivery footprint in Europe, helping clients in multiple industries to achieve business impact and become more competitive
LONDON, 11 December, 2012 – Genpact Limited (NYSE: G), a global leader in business process management and technology services, today celebrates its tenth year of providing services in Europe. The company began operations in Budapest, Hungary in 2002 and now has 11 delivery sites across Europe including Romania, Poland, Morocco, the Czech Republic and The Netherlands. In Europe, Genpact currently employs over 3,000 people who deliver results for more than 50 global clients across 11 different industries and in more than 20 languages.
Genpact Europe delivers measurable business impact for its clients – over US$100 million of business impact in 2012 alone – through core enterprise services such as finance and accounting, HR, procurement and supply chain, in addition to IT services and industry-specific solutions for banking, financial services, insurance, capital markets, life sciences, consumer goods, retail, and manufacturing services. Genpact’s European operations are also strengthened by its Smart Decision Services encompassing analytics, process re-engineering and risk management, as well as its Smart Enterprise Processes (SEPSM) framework for making business processes more effective.
Genpact continues to expand its business in Europe. Earlier this year Genpact extended its footprint by adding operational centers in The Netherlands, Poland and the Czech Republic. Genpact’s growth was complemented by winning contracts to serve diverse global corporations from Genpact’s European centers including Telefónica, the third largest telecommunications provider in the world, and Momentive, a leading specialty chemicals and materials company.
Genpact’s success in Europe has also been validated this year through a series of industry awards. From the European Outsourcing Association (EOA), Genpact received awards in the “Innovation in Outsourcing,” with its Smart Enterprise Processes framework, and “Outsourcing End User of the Year” categories. In conjunction with its client AstraZeneca, Genpact received the "Best F&A/Procurement" engagement award from The Outsourcing Center and the "Excellence in People and Communication" award from the Shared Services Outsourcing Network (SSON).
“Having started from scratch with a plan to serve GE in Western Europe, we have now helped establish an industry employing thousands of talented people across Europe,” said Ahmed Mazhari, senior vice president, Sales and Marketing for Genpact Europe. “This is a unique heritage that no other company in our industry can claim. We have been able to grow significantly over the past decade because of our committed employees who have a pioneering spirit, unprecedented process expertise and a passion for the work we do for our clients, and we look forward to many more decades of growth.”
Pascal Henssen, Genpact Europe COO said, “We are delivering the same quality of service to our European clients from all of our delivery centers, regardless of our clients’ location or language requirements. Our team of Lean and Six Sigma-trained process re-engineering experts help clients to set up and optimize their shared service centers. These differentiators, combined with deep industry domain expertise, have enabled us to deliver significant business impact to our clients.”
For more information, interested parties may go to http://www.genpact.com/home/campaign/Genpact-ten-years-in-europe.
Published by: IT Analysis Communications Ltd.
T: +44 (0)190 888 0760 | F: +44 (0)190 888 0761