ConvergysCorporation (NYSE:CVG), a global leader in relationshipmanagement, announced today that Cavalier Telephone, a full-serviceprovider of reliable and efficient telecommunications solutions for business,consumer, and government customers, has signed a license agreement for Convergys’ SmartBSS Solutions. Convergys will also provide Cavalier with consultingservices as part of this agreement.

Convergys will implement its ProductControl Manager Smart App, a centralized product catalog and productlifecycle management solution, for Cavalier in the first quarter of 2010. Convergys’solution will help Cavalier, which serves hundreds of thousands of telecommunicationscustomers throughout the eastern United States, automate the management of itsproducts throughout the entire product lifecycle, rapidly launch new offers,and streamline the ordering and fulfillment of products.

“With Convergys’Product Control Manager, we will now have a consolidated view of all our product data, which will allow improved orderadministration and lifecycle management, enabling Cavalier to achieve betterservice delivery timeframes and an overall improved customer experience,” saidRick Gambriel, CIO, Cavalier.

“Systematic product data managementsupporting ordering and fulfillment is a must-have for communications providersfacing increased competition and customer expectations,” said Bob Lento,President, Information Management, for Convergys.“Convergys’ Product Control Manager SmartApp will help Cavalier dramatically shorten its time to market for newconvergent offers and help drive significantly improved customer satisfaction, whilealso helping to reduce the costs associated with supporting a highly complexproduct portfolio.”

ConvergysSmart BSS Solutions deliver innovative support of convergent servicesleveraging real-time marketing innovation, minimizing risk, reducingoperational costs, and generating revenue in order for our clients to focus onbuilding valuable relationships with their customers. Convergys supports six of FORTUNE’s Top 10communications companies.

Further information (external website)