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Platform Black transforms its sales operation with cloud technology from NewVoiceMedia
The alternative finance company deployed NewVoiceMedia's ContactWorld to drive sales effectiveness and has traded over £70m in less than two years
Date: 19th August 2014 | Published By: NewVoiceMedia
Muddy Boots Implements Logi Analytics for Quality Assurance and Compliance in the Food Supply Chain - Logi Analytics brings real-time decision making to Muddy Boots' global customers
Muddy Boots implements Logi Info from Logi Analytics to enhance quality assurance and compliance reporting capabilities in the food business
Date: 14th August 2014 | Published By: Logi Analytics
Quintessentially delivers cutting edge global customer experience with NewVoiceMedia
Quintessentially Lifestyle is setting a new standard for exceptional global customer service, with NewVoiceMeda's cloud technology
Date: 5th August 2014 | Published By: NewVoiceMedia
New White Paper from Encoded on Telephone Card Payments and PCI DSS - White Paper takes a look into card payments taken over the telephone, industry & merchant viewpoint
Encoded automated payment solutions has published a white paper on the responsibilities of organisations & their contact centres when taking payments by phone.
Date: 24th July 2014 | Published By: PR Artistry
Red Box Recorders Helps Financial Institutions - - Meet Increasing Regulations -
The requirement for financial institutions to keep a secure and accurate record of communications is greater than ever as are the penalties for not doing so.
Date: 23rd July 2014 | Published By: Red Box Recorders
RVJB sees improved staff morale, productivity & security from flexible working managed by hfx system - Renfrewshire VJB meets new flexible working legislation & Government security requirements for staff
Renfrewshire Valuation Joint Board (VJB) has chosen hfx, flexible working system for new government legislation
Date: 22nd July 2014 | Published By: PR Artistry
New research from NewVoiceMedia reveals the power of the consumer in a 'social media era'
More than half of Gen Y consumers harness online channels following poor customer service
Date: 16th July 2014 | Published By: NewVoiceMedia
FeedHenry launches new Cloud-based Field Workforce Management mobile solution - Versatile field workforce management solution allows workers to be productive from any location
Cloud-based mobile app platform provider, FeedHenry, has made it easier for enterprises to create bespoke field service apps that run on any mobile device
Date: 15th July 2014 | Published By: FeedHenry
affini Technology launches the first commercial Digital Mobile Radio service at Heathrow T2 - Motorola MOTOTRBO Connect Plus used to deliver airport-wide digital trunk radio service
UK systems integrator, affini Technology Ltd., has designed the first commercial digital mobile radio (DMR) service to go live at a UK airport.
Date: 8th July 2014 | Published By: affini Technology Ltd.
RandomStorm publishes social engineering penetration testing book - -"Social Engineering Penetration Testing" available through Elsevier-
RandomStorm's new book provides comprehensive testing frameworks to assist organisations in evaluating audits & assessing their level of vulnerability
Date: 2nd July 2014 | Published By: RandomStorm
Turn dry whiteboards into digital workspaces - SMART LightRaise™ 60wi2 interactive projector set to transform meetings
The wall mounted SMART LightRaise 60wi2 interactive projector takes meetings to the next level by transforming how people work together.
Date: 2nd July 2014 | Published By: Steljes Limited
Steljes offers alternative to upfront capital investment - New extended rental period for SMART Room System™ for Microsoft® Lync®
Steljes, the innovative technology distributor, has launched several new rental options for the SMART Room System for Microsoft Lync that enables organisations
Date: 1st July 2014 | Published By: Steljes
Barloworld Event in France - - Attracts Key International Audience -
Barloworld Supply Chain Software (BWSC), held an event at its office in Paris this week, which attracted a diverse influential audience of over 70 people.
Date: 27th June 2014 | Published By: Barloworld Supply Chain Software
AccessData announces industry's first threat detection and response for iOS™ and Android™ devices - Organisations overwhelmed by increased complexities in detecting and resolving mobile threats
AccessData has added mobile device threat detection and response to its ResolutionOne platform for threat intelligence, eDiscovery and remediation
Date: 24th June 2014 | Published By: AccessData
Australian businesses lose $8 billion a year through poor customer service
New research from NewVoiceMedia, a leading cloud contact centre vendor, reveals that companies deemed to offer poor service are losing AUD$8 bn each year
Date: 23rd June 2014 | Published By: NewVoiceMedia
How to declare war on contact centre queues
A recent survey found that more than 85 per cent of people are put on hold whenever they call a business!
Date: 20th June 2014 | Published By: NewVoiceMedia
Using contact centre technology to improve the customer experience
Improve service through personalisation, self-service and routing calls to the best agent to handle each call
Date: 19th June 2014 | Published By: NewVoiceMedia
Wowcher transforms service with true cloud telephony
The UK's second largest daily deals website, has transformed its customer experience with NewVoiceMedia's true cloud contact centre solution ContactWorld
Date: 18th June 2014 | Published By: NewVoiceMedia
NewVoiceMedia secures Ukash as finalist for European Call Centre and Customer Service Awards
NewVoiceMedia has helped Ukash reach the final in the 'Best Application of Technology' and 'Small Contact Centre of the Year' categories
Date: 5th June 2014 | Published By: NewVoiceMedia
NewVoiceMedia's ContactWorld helps Ukash scoop Contact Centre Award
The leading cloud contact centre vendor has helped Ukash achieve 'Innovation and Improvement 2014' at the London and South East Contact Centre Forum Awards
Date: 3rd June 2014 | Published By: NewVoiceMedia
Published by: electronicdawn Ltd.