Business Issues -> Innovation
Released: 28th April 2014
It’s kind of frustrating being out of the office. Well actually in terms of people and scenery many folk prefer to stay out as much as they can. But being on the road is a second best experience as far as getting work done.
If you are old school then it’s a phone and paper combination. Sitting in the car, station café or airport lounge, it’s always a scramble to make the agreed deadline for that call or visit. Contact details, case notes, installation briefs are seldom where you think they should be. Important information lies stuck in an email attachment you can no longer find in time.
To cap it all, the end of day admin that goes with this lifestyle also sucks. It’s a never ending stream of transcribing notes, filling in activity logs for management reports, updating deal status and next actions on service jobs.
But this has always been the daily routine of ‘people to talk to, people to visit’ roles such as sales or field service. And it’s all because when you leave the office half of your systems support goes offline until you can log back in. Remember VPNs?
That is until NewVoiceMedia’s ContactWorld arrived on Salesforce1 Mobile app and provided a complete digital workspace for those who ‘don’t do office’ on a regular basis. Think multi-channel CRM on a mobile app. It’s cool.
So what’s different?
Making life easier is always a vote winner. Especially when you can make the boring bits disappear. So here are some examples to whet your appetite when you fire up the new app.
By Martin Hill-Wilson
Tel: 07500 006 458
Published by: electronicdawn Ltd.