At this year's Service Desk & IT Support (SITS14) Show, global software company Macro 4 will be highlighting the important role of IT analytics in IT service management (ITSM), both in driving performance improvements and in demonstrating the business value of IT.
Macro 4's iET ITSM software includes iET Process Analyzer, an IT analytics module that monitors IT performance and provides real-time graphical reporting using custom dashboards. It provides instant feedback on any potential problems so they can be remedied before performance is impacted.
iET Process Analyzer analyzes the process flow of individual incidents to quickly identify the root cause of the problems. Key performance indicators can be monitored for virtually any measurable aspect of IT, including ITIL processes.
"It's a fact of life in IT as in any other aspect of business that you can only really improve what you can measure," said Lynda Kershaw, Marketing Manager at Macro 4. "You need timely IT performance data if you want to identify weaknesses and diagnose impending problems as well as to demonstrate the contribution of IT to the business and justify new investments. That's exactly what our iET Process Analyzer is designed to do."
iET Process Analyzer tightly integrates with iET ITSM processes including incident management, problem management, service level management, change management, configuration management and release management.
Macro 4 is exhibiting on stand 219 at the Service Desk & IT Support Show in Earl's Court, London (29-30 April 2014).
Global software company, Macro 4, operates as the UK arm of sister company iET Solutions, which has developed iET ITSM, a comprehensive suite of flexible ITIL-aligned service management and software asset management software.
iET ITSM provides the most complete solution for continuous service improvement. It can be implemented rapidly out of the box, providing a fast track to ITSM. Certified by the Office of Government Commerce (OGC), now part of the Cabinet Office, it meets ISO/IEC 20000 requirements.
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