TeamUltra (www.teamultra.net), the UK’s leading ServiceNow partner, today announced that it had teamed up with FireScope, the expert in aligning customers’ technology performance to their business and customer experience. The cloud-based FireScope solution will enable TeamUltra to help ServiceNow customers to better monitor their global systems via a single real-time dashboard and improve service delivery performance to end-users.
FireScope provides a single system of record for tracking critical business services across the entire global enterprise. It overcomes many of the traditional enterprise monitoring challenges thanks to its innovative use of cloud and big data technology which correlates information from existing monitoring tools, and presents a unified and consistent set of real-time dashboards and alerts.
Steve Cotton, CEO of Firescope explained, “We have invested in expanding the integration between FireScope and ServiceNow. This enables organisations to achieve a global, cloud-based platform for IT comprising tightly integrated incident management, real-time service performance management and predictive analysis. The combination of our innovative software with TeamUltra’s proven ServiceNow knowledge and integration skills will enable IT professionals to get ahead of service delivery issues before users are affected.”
FireScope’s integration capabilities have been certified by ServiceNow and the two systems enable organisations to move toward a self-service and highly automated platform for managing the complete lifecycle of their critical services.
Mike Beale, Managing Director of TeamUltra said, “ServiceNow customers will benefit from the SaaS based enterprise monitoring capabilities within FireScope. The visibility that organisations gain from a single integrated dashboard will enable any areas of weakness that might potentially impact on service delivery performance to be pinpointed. This simplified global insight allows organisations to act before problems can impact on business performance thus preserving and enhancing service delivery standards for the end-user. The FireScope solution complements ServiceNow and the certified integration ensures rapid adoption and faster realisation of business benefits.”
Service Delivery Executive
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