Business Issues -> Innovation
Released: 27th November 2013
NewVoiceMedia, a leading global provider of true cloud contact centre solutions, has set a new world record by building a fully integrated contact centre from scratch in just 20 minutes. The challenge took place at Twilio’s headquarters in San Francisco on 20 November to officially launch NewVoiceMedia’s strategic agreement with the cloud communications leader. The contact centre, with full telephony infrastructure, call flow, ACD, WebRTC delivery and intelligent routing capabilities, was completed in 20 minutes and 8 seconds.
NewVoiceMedia broke the previous world record of 28 minutes, 39 seconds, which was set by the company on 2 October 2013 at Call Centre and Customer Management Expo in London, and even extended the challenge by including Twilio integration and WebRTC delivery.
Jonathan Gale, CEO of NewVoiceMedia, comments, “We are thrilled to have set this record; it’s a fantastic achievement which perfectly demonstrates just what NewVoiceMedia and Twilio are capable of. As well as providing a superior alternative to on-premise solutions, a cloud contact centre can be deployed quickly, which means businesses can deliver added value as soon as possible. Our strategic alliance will enable even faster deployments for our customers’ telephony infrastructures and acceleration of our technology into live customer environments.”
“By bringing communications into the world of software and by leveraging the power of Twilio and the cloud, NewVoiceMedia is building in minutes what used to take years and millions of dollars to create,” said Jeff Lawson, co- founder and CEO of Twilio. “We’re excited to work with NewVoiceMedia and to be a strategic part of its overall solution. We can’t wait to see what the company and its customers build next.”
NewVoiceMedia now benefits from inbound and outbound routing from Twilio’s network – an instant, agile cloud telephony infrastructure that enables the business to deliver its market-leading solutions to customers across the world even more quickly. NewVoiceMedia’s ContactWorld integrates seamlessly with Twilio to offer scalable, robust and reliable telephony globally through a single platform.
NewVoiceMedia’s solutions are instantly deployable and provide unique and patented routing capabilities, enabling businesses of all sizes to deliver a personalised and unique customer experience, quickly and securely.
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Published by: IT Analysis Communications Ltd.
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