Business Issues -> Innovation
Released: 22nd August 2013
Westborough, Mass., – August 21, 2013 – Virtusa Corporation (NASDAQ: VRTU), a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience, today announced that it has implemented an automated case management and workflow solution for H.D. Vest Financial Services®, a leading financial services firm based in Irving, Texas. Leveraging Pegasystems (NASDAQ: PEGA) Build for Change® technology, the solution provides a flexible BPM platform to reduce reliance on IT, replace existing workflows, and, ultimately, help reduce the cost of back-office processing through automation.
H.D. Vest oversees a network of more than 4,600 tax professionals who provide comprehensive financial planning solutions to 1.8 million individuals, families and small businesses across the country. H.D. Vest is always looking for new ways to innovate its technologies and sought a new IT infrastructure to support its entire business operations. Specifically, the firm was looking to replace its content and business process management solution with a new, economical platform that would support its sizeable customer base, and timing was of the essence subsequent to H. D. Vest establishing its independence from Wells Fargo Bank in 2011.
“In looking for a replacement, we needed a new case management solution to be implemented very quickly to ensure that our business never skipped a beat,” said Vicki Nordskog, executive manager of Business Strategy at H.D. Vest. “While evaluating vendors, it was clear from the beginning that Pegasystems and Virtusa were the partners to work with given their expertise with innovative BPM technology. We are extremely happy with the new solution – in addition to being implemented rapidly, its easy-to-use interface enables higher quality and more timely customer service.”
The Pega-based solution, implemented by Virtusa, provided H.D. Vest with an entirely new case management system. The solution replaced existing workflows to automate back-office processes in areas including brokerage/advisory, mutual funds, check processing, annuities/insurance, sales supervision, and compliance. With rapid navigation and measurement and management capabilities, the solution allows users to easily follow progress of cases and visually optimize what they’re trying to resolve. Ultimately, the implementation helped reduce the cost of back office processing for H.D. Vest substantially over its prior environment.
“Given H.D. Vest’s IT infrastructure and assets, implementing a new solution on the cloud made the most sense,” said John Barone, vice president of Global Strategic Alliances at Pegasystems. “Our technology, offered H.D. Vest a proven, cloud-based solution that would help fulfill all of their needs, and Virtusa was the perfect partner to help accelerate implementation.”
“We were tapped by Pegasystems and H.D. Vest for our ability to dramatically accelerate delivery and implementation of BPM and case management solutions,” said Stuart Chandler, vice president, BPM Practice, Virtusa. “Thanks to our team of seasoned experts, we produced an entirely new, aggressive implementation plan and timeline for H.D. Vest. We delivered on that plan, replacing their previous system and workflows in less than 22 weeks.”
Pegasystems is consistently ranked number one by firms such as Gartner and Forrester for its BPM and case management technologies. A Pegasystems Platinum Partner, Virtusa has deep expertise implementing solutions that leverage powerful technologies such as BPM, CRM, ECM, CEM, DW/BI and mobility. Pegasystems’ deep experience combined with Virtusa’s ability to accelerate implementation and business outcomes made the partnership a logical one for
Today, organizations are looking to continually optimize their core business processes to stay ahead of the competition, reduce operating costs and drive client success. Pega’s proven platform empowers organizations to be more responsive to changing needs of the business by improving processes that directly impact customers, including automating call centers, customer service and client onboarding processes.
Virtusa provides end-to-end information technology (IT) services to Global 2000 companies. These services, which include IT consulting, application maintenance, development, systems integration and managed services, leverage a unique Platforming methodology that transforms clients’ businesses through IT rationalization. Virtusa helps customers accelerate business outcomes by consolidating, rationalizing, and modernizing their core customer-facing processes into one or more core systems.
Virtusa delivers cost-effective solutions through a global delivery model, applying advanced methods such as Agile and Accelerated Solution Design to ensure that its solutions meet the clients’ requirements. As a result, its clients simultaneously reduce their IT operations cost while increasing their ability to meet changing business needs.
Founded in 1996 and headquartered in Massachusetts, Virtusa has operations in North America, Europe, and Asia.
Published by: IT Analysis Communications Ltd.
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