Business Issues -> Employment
Published: April 2009
Switch from paper systems to IT but keep to the business process script Mobile technologies have become cheaper to buy and have greater performance, functionality and capacity than ever before. This can encourage over-complicated products to be used for mobile applications. These will have higher direct costs in maintenance, support or training, and higher indirect costs from the unnecessary complexity of the user experience. This is especially noticeable in the automation of simple, traditionally paper-based, processes. Done well, the use of appropriate mobile technology can pay dividends, but beware the pitfalls.
Many businesses throw IT at problems without fully considering the real needs of the business process or the working conditions of the user. As mobile technology is increasingly used to digitise traditional paper-based processes that were effective but limited, care must be taken to keep unnecessary costs down. Making the right decisions early on in the planning process can pay dividends. By keeping complexity down, while retaining the control benefits of a business process, organisations can deploy mobile technology more effectively as well as reduce bottom line costs.
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Published by: IT Analysis Communications Ltd.
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