Expecting any deployment of new technologies to automatically provide immediate productivity gains is naïve and demonstrates a tendency to fall for the unsubstantiated marketing claims of vendors. To get the best out of any technology its deployment must fit with business needs and support those whose roles drive the key business processes. Make them more effective and the business is more productive and more profitable. Then, test product and service vendor marketing claims through field trials and evaluations.
Those who chose, are asked, or need for their job role to be mobile will undoubtedly now require access to IT services while on the move. This is an opportunity to affect the business processes for these employees by providing them with suitable mobile tools and devices. But if this is implemented badly, the technology will be too burdensome or complex, distracting the user and lead to frustration or inefficiencies. Organisations will then miss out on the anticipated productivity gains.
By taking a strategic business view of the value and need for mobile working and combining it with a solid understanding of the day to day needs of mobile employees, businesses can get closer to maximising the real benefits of mobility. This is not only the direct tangible impact on mobile employee productivity, but also an increase in flexibility and responsiveness for the business, and an increase in flexibility, control and hopefully satisfaction, for the employee.
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