Right across hospitality, restaurants, pubs and teashops are all looking forward to bumper business around Easter weekend. The generations will be coming together to make the most of the bank holiday weekend, get quality time together AND businesses get to launch their new eating-out season with panache and build some loyalty.
Given the pressure staff will be under, serving higher than usual numbers of people within very tight timescales, and the desire to make these days memorable, the possibility of tills going down, queues building, orders not being passed to the kitchen, delays at table and payment processes being unreliable just don’t bear thinking about.
“Failure is not an option” is the watchword for days such as these. Reputations can be made or destroyed by things going smoothly or failing to do so. After all, who amongst us would want to wait when we are making the most of our bank holiday weekend? And how stressful is it when there’s a long delay for food to be served? Kids aren’t great on patience, which then impacts on parents who are all trying to enjoy a nice day out. So, impeccable service must be the order of the day.
With all its years of experience of providing support services to retailers and more recently to hospitality, The Help Desk takes peak trading periods such as Easter in its stride. It is fully resourced by staff who combine technical and hospitality expertise and who are used to being on hand 24 hours a day to support your staff and systems to deliver faultless operations.
Using an outsourced help desk or building one that brings together external and in-house staff is the best way to guarantee staff and systems perform to their strength when a hospitality business is under particular scrutiny. Such an approach is invariably more cost-effective and assembles a pool of real expertise. Speed of call answering is critical to manage staff frustration and to minimise any impact on customers and that’s something The Help Desk can guarantee too. Happy, smiling staff will mean happy, smiling customers, and that’s worth a lot.
So, it’s maybe time to consider using a professional hospitality Help Desk operation to make your special days even more special? After all, it may be OK for Easter eggs to crack, but cracked systems and cracked staff are quite another matter!
Specialist operation, The Help Desk, keeps hundreds of businesses fully operational and thousands of staff confident in their use of critical systems. In the first 10 weeks of 2014 alone, The Help Desk has taken 46,000 calls, with an average ring time of just 34 seconds and a first-time fix rate of 76%.
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