Business Issues -> Costs
Released: 24th October 2013
Santia Consulting, the UK’s leading provider of health & safety risk management solutions, has selected an ERP and CRM system from m-hance to increase organisation wide efficiency and improve management reporting. m-hance’s integrated system, which seamlessly interfaces with Santia’s erisk scheduling tool, is enabling the company to increase the profitability of its projects and reduce the total cost of ownership across its business software applications by 60 per cent through replacing multiple standalone solutions.
Santia employs around 500 staff throughout the UK and in its overseas operations in Turkey and the United Arab Emirates providing an extensive range of risk management services and accreditation solutions. Running large-scale consultancy projects in different countries often requires multiple teams to work simultaneously to strict deadlines where clients’ needs can quickly change. Finding staff with the required competencies to satisfy specific project requirements is crucial to Santia’s success, however as the organisation expanded it was experiencing some challenges in managing its business operations efficiently.
Anthony Hewer, Head of IT at Santia Consulting, explains, “Our ERP system had been heavily customised. Extracting and analysing key financial, HR and project management data from multiple systems and spreadsheets was slow and unreliable. The lack of integration with our internal business systems also impacted our ability to quickly schedule and align the skills of our employees to specific client projects and more closely monitor our costs.”
After reviewing the market, Santia selected an integrated ERP and CRM solution from m-hance which has been tightly integrated into the company’s erisk scheduling application. With the new system in place, Santia has significantly improved the accessibility of financial, HR, sales and project information throughout the organisation, eliminating time-consuming manual processes and improving data accuracy and decision making. The company can now assign its employees based on the requirements and schedule of a project, or based on their skills and availability to ensure that resources are deployed efficiently and effectively.
In addition, m-hance’s integrated system has replaced three standalone CRM solutions from Sage, Achiever and Salesforce.com with a single, central information source. This has enabled Santia to reduce the total cost of ownership across its business software applications by 60 per cent whilst enabling its senior management, finance, sales and marketing staff to adopt a more informed and strategic view of the business and its customers.
Hewer comments, “m-hance has a proven track record of integrating ERP and CRM solutions and was able to expertly manage the first phase of our implementation to very tight timescales, on time and to budget. The success of this project has enabled us to move away from an ineffective and highly customised ERP solution to a more standardised version that has transformed our business efficiency levels and significantly reduced the total cost of ownership across our core business software applications.”
Hewer adds, “As our trusted IT partner, m-hance has given us the confidence to combine our front-office and back-office function. We now have a single version of the truth which has improved the visibility and accuracy of information throughout the organisation. Having greater control over our project management costs has increased our profitability levels, and by gaining increased insight into our employees skills we can quickly identify the best workers to fulfil our clients’ needs, further improving customer service.”
m-hance’s system has initially been made available to 200 users in Santia’s asbestos and health and safety divisions and will be rolled-out to other departments as part of a phased implementation by the end of November 2013.
Notes to Editors
About Santia www.santia.co.uk
Santia is the UK’s leading independent provider of health, safety and environmental risk management services and consultancy. Santia delivers bespoke solutions to businesses that help them to reduce risk, improve cost control and operational efficiency and enhance their business reputation.
Santia is uniquely able to provide the full range of health, safety and environmental risk management support spanning specialisms including health, safety and environmental; occupational health; occupational hygiene; major hazards; fire; water; asbestos; food safety; contractor accreditation and training services.
Santia offers a single reactive service as well as a complete and holistic package that saves clients time and money. This is all underpinned by the broad and in-depth experience of Santia’s consultants and sector experts and proprietary management IT solution ‘erisk’, which is fully configurable to meet client requirements and enables the management of risk to be monitored 24 hours a day, 7 days of the week.
Santia aims to offer a high level of flexibility to ensure that solutions are designed to meet the client need. Santia prides itself on delivering the right, practical and actionable advice at the right level.
Santia has 20 years’ experience and draws strength from its heritage of leading brands in health, safety and environmental risk management: National Britannia, safecontractor and CHSS. Santia has a proven track record with an enviable client list including a large number of FTSE 100 and 250 businesses together with key organisations from the public sector.
About m-hance www.m-hance.com @m_hanceSoftware
m-hance is a UK-based company providing innovative and functionally rich business software solutions to 2400 mid-market sized organisations including Innocent Drinks, RFU, Viridor, Millennium Hotels, Make-A-Wish, Hewden and Endsleigh Insurance. m-hance’s core solutions offering consists of financial management, CRM, enterprise social networking, SharePoint, HR & Payroll, managed services and software development in a variety of vertical markets including distribution, manufacturing, not-for-profit, professional services and infrastructure.
m-hance has been formed following the acquisitions of Calyx Software, Gyrosoft, Trinity Computer Services and elements of MentecPlus, Touchstone Group and Maxima Holdings plc. m-hance is currently supported by 230 staff from offices in Manchester, London, Dublin, Glasgow and the United States. m-hance also has offshore development capabilities in India.
In September 2013, m-hance was ranked in 40th position in the Tech Track 100 league table as one of the fastest-growing private technology companies in Britain after achieving record sales growth of 79 per cent.
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