This paper provides the reader with a 7 Step model that seeks to suggest ways in which organisations can maximise their business returns. The model sets out to blend the benefits of non-technology approaches with the more technological ones.

Further, it aims to aid the reader in thinking about the ways in which the different types of tools and technologies fit together in order to provide the complete perspective. For example, even if one is not intending to automate a process, use of appropriate technology is still important when considering how to assess impacts and to communicate information effectively.

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