Datix, a pioneer in the field of patient safety since 1986 and a supplier of software for patient safety, risk management, incident and adverse event reporting, has published a collection of papers on what healthcare organisations can learn from industries that are inherently dangerous and implement high reliability practices.
The booklet is written by Dr Dan Cohen, International Medical Director at Datix, whose long medical career latterly included the role of Chief Medical Officer and Executive Medical Director for the United States Department of Defense TRICARE Health Plan. Dr Cohen’s department was responsible for the purchase of healthcare services for over nine million people worldwide. This new publication will be launched at ASHRM, the annual conference and exhibition of the American Society for Healthcare Risk Management to be held in the USA at the end of October.
Dr Cohen explained, “The healthcare industry is defined by continuous change. Emerging technologies provide great promise for advancing diagnostic and therapeutic options, although there is a liability that the increasing number and complexity of healthcare treatments raises the risk of active or latent system failures that possibly harm patients. This collection of papers, which includes several personal experiences, is designed to focus on the conundrum of achieving high reliability in healthcare and the challenges that hamper progress towards that goal.”
High Reliability Organisations are those that function in hazardous industries, for example aviation, aerospace, defence, mining and nuclear power. Such organisations have established cultures and supporting processes designed to dramatically reduce the likelihood of human error and harm. High Reliability Organisations recognise that in the interactions between humans and technologies it is the humans that represent the most substantial sources of risk.
Dr. Cohen continued, “The topics covered include overcoming complacency; the importance of trust; reliance and listening to people and how near misses are the gold dust of patient safety. The booklet concludes with my thoughts on comparisons
between High Reliability Organisations and the lessons learned from the recently published report by the National Advisory Group on the Safety of Patients in England*. This report followed the Francis report of the Mid Staffordshire NHS Foundation Trust Public Inquiry**.”
Datix is focused on the health and social care sectors. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Datix customers also include organisations delivering care home and domiciliary care services. Within the UK, this includes more than 75% of the NHS. Internationally, the Datix customer base is growing rapidly and includes large scale deployments in the USA and Canada, as well as in Europe, Australia and the Middle East.
To obtain a copy of the publication please visit www.datix.co.uk
*Improving the Safety of Patients in England, A promise to learn- a commitment to act. National Advisory Group on the Safety of Patients in England (accessed at https://www.gov.uk/government/publications/berwick-review-into-patient-safety)
**Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, (Robert Francis QC, Chair), Crown Copyright 2013, London: The Stationary Office (accessed at http://www.midstaffsinquiry.com/pressrelease.html)
Datix has been a pioneer in the field of patient safety since 1986 and is today the leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organisations build a culture and practice that drives excellence in patient safety. It recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning.
Datix is focused on the health and social care sector. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Its clients also include organisations delivering care home and domiciliary care services. Within the UK this includes more than 75% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe, Australia and the Middle East.
Datix is headquartered in London, United Kingdom. To learn more, visit www.datix.co.uk or call +44 (0)20 8971 1971
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