Four Seasons Health Care, the UK’s largest independent health and social care provider, has successfully created a single patient safety framework based on Datix software. Since deploying the Datix Incident module throughout the care home network, Four Seasons has saved time, increased the numbers of incidents reported and encouraged consistent ways of working. Both the Datix Incident and Complaints modules will be implemented at all 445 care homes and 56 specialist care centres located in England, Scotland, Wales, Northern Ireland, Jersey and the Isle of Man by the end of the year.
Four Seasons deployed the Datix Incident Management module to replace an in-house developed system that was struggling to accommodate the requirements of a larger and more complex organisation. Haydn Williams, Datix System Coordinator at Four Seasons Health Care, said, “We originally chose Datix for its proven track record in the healthcare market combined with its highly flexible and customisable solution. Based on our very positive experience of using Datix, we have decided to build on the success of the current platform and invest further in a technology we can trust.”
The Datix Incidents module forms the basis of Four Seasons’ patient safety infrastructure, regularly recording and handling many thousands of incidents across the company’s well-established care homes division comprising 445 homes with 22,364 beds. The next step is to extend the Datix incident management solution to the Huntercombe Group, the organisation’s internationally renowned Specialist Care Unit. In addition, Four Seasons is currently installing the Datix Complaints module, scheduled to go live before the end of 2013 in all its care home and specialist care sites.
Staff at Four Seasons benefit from the clear visibility Datix provides of patient safety across the whole organisation. Management and staff particularly appreciate the immediacy afforded by Datix automated email alerts. This powerful functionality puts staff, managers and directors in control, flagging up serious incidents that demand urgent attention or require the intervention of other departments such as Health and Safety.
Haydn Williams continued, “By far the biggest advantage of using Datix is consistency because the availability of accurate information in real-time is essential to running a large and geographically dispersed organisation effectively. Datix has also encouraged more efficient, consistent ways of working that have been critical during times of change.”
Next on the horizon is enhancing the current reporting capabilities at Four Seasons, moving towards personalised reports that are tailored to individual requirements. Four Seasons also looks forward to introducing the latest version of Datix, taking advantage of new functionality such as online help files and enhanced medication error reporting as well as a range of configuration enhancements aimed at the technical administrator.
Jonathan Hazan, Chief Executive of Datix, concluded, “Compliance with industry standards such as those laid down by the Care Quality Commission are vital to maintaining the highest levels of quality and safety, whether in an NHS hospital or in social care. For independent providers like Four Seasons, the ability to demonstrate exceptional levels of patient safety during times of change is especially important. Our robust and scalable solutions offer the flexibility and resilience needed to survive in today’s competitive marketplace. We look forward to helping Four Seasons remain a significant force in the UK healthcare market.”
About Four Seasons Health Care
Four Seasons Health Care is the UK’s largest independent health and social care provider. The company operates 445 care homes with 22,364 beds and 56 specialist care centres with 1,601 beds in England, Scotland, Wales, Northern Ireland, Jersey and the Isle of Man. It employs more than 30,000 staff caring for more than 20,000 residents.
Four Seasons ranks amongst the highest rated quality of care providers with c 88% of its homes in England rated good or excellent by the Care Quality Commission inspection ratings.
For more information, please visit http://www.fshc.co.uk
Datix has been a pioneer in the field of patient safety since 1986 and is today a leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organisations build a culture and practice that drives excellence in patient safety. It recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning.
Datix is focused on the health and social care sector. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Its clients also include organisations delivering care home and domiciliary care services. Within the UK this includes more than 70% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe, Australia and the Middle East.
Datix is headquartered in London, United Kingdom. To learn more, visit www.datix.co.uk or call +44 (0)20 8971 1971
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