London, 23 October 2012 – Calyx Managed Services announces its accreditation with internationally recognised IT service management standard ISO20000. The certification benchmarks Calyx’s industry-leading approach and capability in delivering world-class IT managed services, securing the company’s place as a leading UK managed service provider (MSP).
ISO20000 is the accredited standard for the Information Technology Infrastructure Library (ITIL) framework, which provides the only consistent and comprehensive documentation of best practice for IT Service Management. To achieve ISO20000 certification, Calyx has to provide the highest standard of services and technical support to external client organisations. Achieving this recognition gives Calyx a clear differentiator as it providers customers and partners with a measurable framework for service delivery and the knowledge that they are supported by a solid infrastructure of service excellence. Calyx is now one of only a select few IT service based organisations in the UK to achieve accreditation.
The certification is one of several accredited standards Calyx has achieved including ISO27000, a series of standards specifically reserved by ISO for information security matters and ISO9001, a family of standards that address various aspects of quality management.
Partnering with Hornbill, a leading IT software company, Calyx consolidated its IT system and overhauled its IT management to not only guarantee ISO accreditation, but provide an increased and more reliable level of service across all interactions.
“Our customer’s need 24-hour support 365 days a year and we can now deliver the best IT services at all times," says Tim Clegg, Head of Transformation, Calyx. “Consistent, effective IT services and support with stronger SLAs based on improved service monitoring and change management have proved a huge benefit. It is thanks to these capabilities that we have been able to maintain customers and attract new ones through the reassurance of fully accredited IT service and support processes.”
The initial implementation of Hornbill’s Supportworks enterprise service (ESP) and IT service management (ITMS) platforms was so successful at providing a consistent verifiable level of IT services, that Calyx went on to run a service transformation project. Calyx overhauled its service management framework around a shared and dedicated service desk operation, delivering a consistent approach to service improvement across all support, service and business desks.
‘Calyx on Calyx’ is the wider cross business transformation programme within Calyx that delivers solutions and service improvement initiatives internally. The focus remains on providing the infrastructure and applications tools required through the supply chain to improve how services are delivered to Calyx customers. Equal focus is given to building the best reference site for Calyx and providing solutions internally, which are available to Calyx customers, including: Calyx Connect, providing new MPLS WAN; virtualisation and data centre services; Microsoft Exchange Mail Services and Microsoft Lync Unified Communications among many others.
About Calyx Managed Services
Calyx Managed Services is the business of transformation, delivering managed services, connectivity, cloud services and technology infrastructure management, hardware maintenance and support. We are trusted by our customers to help them achieve what is important to them; providing service to their own customers and strategically transforming their business, rather than investing time and resources in managing their core technology infrastructure. We enable this by maximising the useful life of existing investments and taking advantage of new technologies, while simplifying the complex by integrating multiple technologies into a single service agreement. Our approach releases customers from technology constraints – IT can be problematic; we just sort it out.