Business Issues -> Change
Published: March 2010
The industry challenge
Connectivity itself has become a commodity, so telecoms companies (telcos) can no longer rely on traditional business models, channels or services as sources of revenue. They still own a critical billing relationship with their customers, but need to be flexible and innovative while dealing with more complex support challenges and potentially escalating costs.
However, businesses and consumers are under financial pressure, and the telecoms industry needs to invest in network infrastructure, technologies and capacity to meet ever-increasing customer demands whilst still delivering on shareholder expectations. Telcos face a number of complex dilemmas, including:
The first paper in this series, "Telecoms companies re-invention-from voice to e-service provision"1, identified underlying trends driving the need for telecoms evolution. This paper explores aspects that operators can address using a more integrated approach to e-commerce.
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Published by: IT Analysis Communications Ltd.
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