Many insurance companies are using long established, but sometimes out-dated, processes. Unfortunately, at some point, many will have applied IT solutions to areas of their operations in the expectation that this alone will make them more agile businesses. While it might improve or automate specific tasks, over time the lack of improvement in the overall business will become more apparent. The key is to mvoe forward with both updated business processes and flexible IT systems that are aligned, with good communication and understanding between IT - either internal departments or external suppliers - and those driving the business.
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