Azzurri receives Networking Project of the Year award for Biffa project
Download the award winning Biffa video case study here: http://www.azzurricommunications.com/resources/videos/case-study-biffa.aspx
25th November 2013: Azzurri communications, the UK’s leading provider of managed communications services has added to its tally of awards in 2013, winning Network Project of the Year at last Thursday night’s Techworld 2013 Awards. It’s the 8th award Azzurri have scooped in 2013.
The Networking Project of the Year Award recognises IT teams that solve the critical issue of businesses becoming more mobile and needing remote access to sensitive corporate information, through using hardware solutions and network management tools.
Beating off fierce competition from three other companies shortlisted, Azzurri won the award for its unified communications project for waste management company Biffa. Azzurri implemented a multi stranded communications strategy which incorporated Biffa’s WAN, enterprise mobility, contact centre, ICT and support services, to be delivered over three years.
In just 6 months, the project has already realised improvements to handling customer queries, ensuring that the most appropriate agent is dealing with a query, using a centralised Avaya solution with Azzurri’s Callmedia application. Agents can now communicate with customers effectively over multiple-channel.
Biffa now also benefits from improved connectivity and a high performance network which is resilient and connects all 200 Biffa sites. Azzurri has put the infrastructure in place to support the company’s future development; in-cab mobile devices for their fleet of trucks now possess the latest 4G technology systems, iPads are available to sign up new clients and a new web portal has been launched for its 65,000 customers. On top of this, the three year project is on track to deliver substantial cost savings of £2m, a total reduction of 30%.
CTO Azzurri Rufus Grig said, “We are thrilled to receive this award. It is further testament to the innovative hard work and commitment of the team at Azzurri. This project is already making good progress and helps Biffa to achieve the goal of balancing cost and effectiveness and we look forward to continuing to work with them to deliver value in the future.”
The annual Techworld Awards are major infrastructure and networking awards, recognising both products and users. The Techworld Awards highlight innovation in the IT industry.