Southampton, 16 August 2011: PEER 1 Hosting, the global online IT hosting provider has launched another service focused initiative, to ensure it continues to provide customers with the best service in the hosting industry.
Bulgaria is the location for PEER 1’s latest service enhancement, where ten dedicated monitoring and quality assurance professionals provide 24x7 eyes and ears at its Regional Operations Centre, watching and trouble-shooting server issues, intrusion detection and validating false positives. As a result the UK-based customer service team of Technical Account Managers and Business Development Consultants is now able to concentrate even harder on supporting customers around Europe and proactively managing their infrastructure.
Dominic Monkhouse, EMEA Managing Director at PEER 1 Hosting comments: “Our business is all about service and we take the happiness of our customers very seriously. We promise the best and that means we have to keep innovating to stay ahead of the pack on delivering a superior experience to our customers. We realised that our expert teams had more to give, so we set about finding a way to free up their time to spend more of it talking to customers and less of it watching screens.”
The PEER 1 Hosting team in Sofia, Bulgaria is provided by Quickstart Global, a company that enables organisations to select their own skilled teams, under their control and adopting their processes. Quickstart Global provides the office space, recruitment, facilities, HR and IT support, enabling the PEER1 team to focus on providing great service.
Neal Gandhi, CEO at Quickstart Global comments: “PEER 1 came to us looking for a way to optimise its service teams and through our Sofia operation, we have been able to get the monitoring team connected and up and running in a short space of time. It’s another example of how we deliver operational teams and facilities to enable our customers’ businesses to act strategically and minimise risk.”
About PEER 1 Hosting
PEER 1 Hosting is one of the world’s leading IT hosting providers. The company is built on two obsessions: Ping & People. Ping, represents its commitment to best-in-breed technology, founded on a high performance 10Gb SuperNetwork™ connected by 17 state-of-the-art data centres, 21 points-of-presence and 10 colocation facilities throughout North America and Europe. People, represents its commitment to delivering outstanding customer service to its more than 10,000 customers worldwide, backed by a 100 percent uptime guarantee and 24x7x365 FirstCall Support™. PEER 1 Hosting’s portfolio includes Managed Hosting, Dedicated Servers under the ServerBeach brand, Colocation and Cloud Services. Founded in 1999, the company is headquartered in Vancouver, Canada, with European operations headquartered in Southampton, UK. PEER 1 Hosting shares are traded on the TSX under the symbol PIX. For more information visit: www.peer1.com or www.peer1hosting.co.uk.
For European media inquiries please contact Champion Communications +44 (0)207 268 3439 PEER1hosting@championcomms.com
About Quickstart Global
Quickstart Global provides organisations with the quickest and easiest way to establish their own operations around the world. Clients choose their own staff then direct and control their day to day work in one of the Quickstart Global client centres in Argentina, Bulgaria, India and China. Each centre provides clients with state of the art office space, recruitment, HR, facilities and IT support - enabling clients and their teams to focus on delivery. The Quickstart Global model removes the usual risk and complexity of setting up international teams. Founded in 2006, Quickstart Global has won many industry awards in recognition of their unique approach to global expansion.
For enquiries contact Elspeth Levi +44 (0)207 643 2214 firstname.lastname@example.org