Customer service not lip service
You would think that as economic conditions harden that customer service might improve. Certainly it should if businesses want to remain competitive, but the problem is exacerbated because all too often the first thing most companies cut back on...
Rob Bamforth, Quocirca | 1st October '08
McAfee and the provision of secure computing
Sometimes a company's name is so close to what it does that it can be a distraction. This is certainly true of Secure Computing (Secure) that aims to provide its customers with, well—secure computing. The trouble is that the same is true of...
Bob Tarzey, Quocirca | 2nd October '08
PUE, DCiE and TCE - and what's still missing...
Back from another Indian trip, and interesting discussions around how organisations can measure their datacentre's effectiveness when it comes to carbon footprint. One measure out there is power usage effectiveness (PUE), where the total amount of...
Clive Longbottom, Quocirca | 3rd October '08
What is Symantec's vision?
This week Symantec ran its Vision conference in The Hague, the European centre of freedom, security and justice, as its executives were keen to point out. So what is Symantec's vision, does it bear scrutiny, is it delivering on it and was The...
Bob Tarzey, Quocirca | 8th October '08
Learning from the credit crunch to avoid a broadband crunch
While it might be the most pressing issue de jour, the financial system isn't the only area where government needs to inject a bit of liquidity to get a market moving. The way in which broadband services are supplied could also do with a little...
Rob Bamforth, Quocirca | 10th October '08
Comparing Apples with Apples
At a recent analyst conference, it was noticeable that a) there's a growing number of Apple laptops in the analyst community, and b) the Apple iPhone seems to be the tool of choice within the analyst community now. In the case of a), the vast...
Clive Longbottom, Quocirca | 16th October '08
Will Web 2.0 survive the downturn?
Only a few short months ago, there was a widespread belief that the world was changing into a fully immersive online experience where user-generated content would undermine all traditional business and creative models. The old world order was...
Rob Bamforth, Quocirca | 29th October '08
Putting more fibre in the UK broadband diet
While some parts of UK government think it's time restaurants printed the number of calories against each item on the menu, there is another pressing dietary issue to address—the lack of fibre in the broadband diet. And with the current...
Rob Bamforth, Quocirca | 31st October '08