Process Performance Blog - Blog Archive for March (2008)
There was 1 blog posting during March (2008):
Customer Age Thinking - Changing the face of Public Service
In many countries, the phrase public service is considered something of an anachronism. At all levels of government and government-led services, customers perceive that, overall, they get a raw deal when compared to the levels of service they now...
Mark McGregor, MarkMcGregor.com | 20th March '08
