There was 1 blog posting during March (2008):
Customer Age Thinking - Changing the face of Public Service
In many countries, the phrase public service is considered something of an anachronism. At all levels of government and government-led services, customers perceive that, overall, they get a raw deal when compared to the levels of service they now...
Mark McGregor, MarkMcGregor.com | 20th March '08
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