Process Performance Blog
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A Business Process Management (BPM), Business Transformation and Enterprise Architecture Blog written by Mark McGregor.
Product Innovation Alive and Well (and Living in Scotland!)
For many years now I have watched the UK Software industry seem to wither away. The software jobs being outsourced around the world or pulled back to Head Office locations. There has never been an issue of inventiveness, just one of funding and...
Mark McGregor, MarkMcGregor.com | 4th July '08
Are you really doing BPM?
In Europe, as in the States, the conference market around Business Process Management (BPM) has been buzzing for a while. They can be great places to mix with real people and to hear what they are actually doing rather than what we, the analysts...
Mark McGregor, MarkMcGregor.com | 3rd July '08
BPMN and Executable Businesses: When Will We Learn
A quick look around the blogs and latest articles reveals a lot of discussion (again!) about BPMN and what it is and should be used for. We seem to have endless debates about why and how it is easy for business people vs. why it is not; now we are...
Mark McGregor, MarkMcGregor.com | 30th May '08
Destination Dubai
Last week saw me attending the IIR BPM conference in Dubai. The event, which took place 19th–20th May, was my first opportunity to actually stay in Dubai, usually I am just passing through on my way somewhere else. The agenda seemed...
Mark McGregor, MarkMcGregor.com | 29th May '08
Focus on Removing Waste not Cost
So at last, governments around the world have woken up to what businesses have known for a long time—we are in a downturn, which seems set to turn into a recession. So with everyone scurrying around looking for ways to minimize the effects...
Mark McGregor, MarkMcGregor.com | 24th April '08
BPM Without Technology
To many the idea of Business Process Management (BPM) without technology is considered heresy; after all most of the marketing dollars that are spent promoting BPM are spent by the software vendors themselves. It is however something that I...
Mark McGregor, MarkMcGregor.com | 16th April '08
Customer Age Thinking - Changing the face of Public Service
In many countries, the phrase public service is considered something of an anachronism. At all levels of government and government-led services, customers perceive that, overall, they get a raw deal when compared to the levels of service they now...
Mark McGregor, MarkMcGregor.com | 20th March '08
India's TATA: Perhaps The Most Impressive BPM Success So Far?
Regular readers and training course and conference delegates who know me, know that I work with a much wider definition of BPM than many. They know that for me BPM is interpreted as Business Process Management and the definition I work with is...
Mark McGregor, MarkMcGregor.com | 14th February '08
The Three M's of BPM
It used to be quite simple, we used to have and do BPM right? Then of course we learned that we did not do BPM but instead BPM, now we are being told that it is not BPM or indeed BPM that we need to worry about but instead BPM—confused? Well...
Mark McGregor, MarkMcGregor.com | 29th January '08
Bumper End for BPM in 2007 - Personally Speaking
Well thanks to many of you reading this, 2007 has been a truly memorable year for me in the BPM arena. I said when the year started that I hoped to visit as many countries as possible with my 2007 mantra Think Differently! - Well, with your help I...
Mark McGregor, MarkMcGregor.com | 24th December '07