There were 10 blog postings during October (2013):
Moving beyond social media vanity metrics
A couple of weeks back I had the pleasure of spending a day in London at Social Data Week. It was an event formed out of a collaboration between Google Enterprise, Datasift and Tableau and was designed to provoke debate and provide different...
Helena Schwenk, MWD Advisors | 3rd October '13
Customers make the case for K2
Have you heard of K2? How much do you know? Not much? (Perhaps you think of it primarily as a vendor selling a SharePoint workflow addon.) If so, you’re not alone. K2 hasn’t historically garnered as much coverage as the well-known BPM technology...
Neil Ward-Dutton, MWD Advisors | 8th October '13
It seems like exhortations to “transform customer experiences” and “drive customer intimacy” are everywhere. Search online for “Customer Experience Management”, though, and what do you find? Tools to help you improve the consistency of...
Neil Ward-Dutton, MWD Advisors | 9th October '13
IBM swoops for two customer analytics acquisitions in one week
IBM stepped up its customer analytics acquisition activity last week by snapping up not one but two companies. The first of the company’s acquisitions was The Now Factory, a software company based in Dublin, Ireland, specialising in customer and...
Helena Schwenk, MWD Advisors | 10th October '13
Pegasystems probes deeper into mobile with Antenna buy
Pegasystems already had a good foundational set of capabilities for customers wanting to build mobile apps that would help workers and customers interact with their Pega business process applications and CRM implementations. The company’s...
Neil Ward-Dutton, MWD Advisors | 13th October '13
Anti-social - conquering privacy, confidence and trust
As the momentum around social business grows, it’s fascinating to watch it challenging so many existing assumptions about what we can and should be able to do in the workplace, and testing views on what should be private and what should be shared....
Angela Ashenden, MWD Advisors | 16th October '13
Using analytics to fuel the customer revolution
Are you meeting your customers’ expectations? It’s a question that many of us should take time to ponder, especially since today’s customers are much more empowered, demanding and informed than ever. It’s just how it is these days. Your...
Helena Schwenk, MWD Advisors | 24th October '13
It's all about customer success at JiveWorld 2013
Recently, I’ve been at JiveWorld 13 in the inimitable Las Vegas, for the company’s 5th annual customer and partner conference. The first thing that struck me on Wednesday morning (once I’d got over the enormity of the Vegas experience, this...
Angela Ashenden, MWD Advisors | 25th October '13
IBM takes further steps on its Smarter Process journey
A few weeks back I was invited to attend a small-scale industry event in San Francisco dedicated to IBM’s Smarter Process agenda. Roughly speaking that equates to its business around BPM and ‘ODM’ (Operational Decision Management, or business...
Neil Ward-Dutton, MWD Advisors | 31st October '13
My five key takeaways from the Big Data & Analytics Innovation Summit Dublin
As far as events go, the Big Data & Analytics Innovation Summit held in Dublin recently certainly proved to be one of the better ones I’ve attended. The conference is designed to help business professionals across all industries share best...
Helena Schwenk, MWD Advisors | 31st October '13
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