Laurie McCabe - Blog Archive for March (2011)

There were 4 blog postings during March (2011):

Blogs > Laurie McCabe

HubSpot: From Breakthrough to Breakout
I’ve been very impressed by HubSpot, which helps small and medium businesses (SMBs) optimize and streamline their inbound marketing programs (see my 2009 interview with HubSpot Marketing VP Mike Volpe) for a while now. Looks like others are...
Laurie McCabe, SMB Group | 10th March '11

Salesforce's Dimdim Acquisition - Adding to a String of Collaboration Pearls
The SMB Group has followed (and used!) Dimdim, which has provided innovative, easy to use Web conferencing services in a freemium model with very liberal terms of use, for a couple of years. In January, Salesforce.com acquired Dimdim for $31...
Laurie McCabe, SMB Group | 17th March '11

Social Business: Why Having a Plan Matters
Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials Good plans shape good decisions. That’s why good planning helps to make elusive dreams come true. Lester R. Bittel, The Nine Master Keys of...
Laurie McCabe, SMB Group | 22nd March '11

Changing Customer Service Channels: The Gap Between Social Media Haves and Have Nots
How quickly is social media catching on as an engagement channel for SMB customer service and support? It depends on who you ask—and has significant implications for both SMBs and traditional CRM vendors. In our joint SMB Group/CRM Essentials...
Laurie McCabe, SMB Group | 24th March '11