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Of blogs and analysts
Greetings and best wishes. This is my first blog so please be gentle with me. While Googling to see whether anyone had used the same title for their blog as I intended, a random search uncovered this article by Tom Foremski. It asked ‘Are...
Michael Warrilow, Hydrasight | 14th December '06

(re)Defining IT Service Management
Hello world. Please allow me to begin this post with a question, then to get side-tracked, before I work my way back toward a (partial) answer. Here goes: what is IT service management? To begin my answer, first some history. I was a practitioner...
Michael Warrilow, Hydrasight | 22nd December '06

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