NewVoiceMedia advises how to improve agent engagement
Engaged employees are typically more motivated, will actively look for ways to improve the business, will stay with an employer for longer and will be prepared to have a more flexible approach
Nicola Brookes, NewVoiceMedia | 29th August 2014
Some thoughts on ECM
Enterprise content management (ECM) could be seen as just another aspect of big data. But big data, in an Enterprise Content sense especially, isn't primarily about large amounts of data (although...
David Norfolk, Bloor Research | 29th August 2014
Birst steps up European efforts with AWS partnership
Birst, the cloud BI vendor, has today announced an extension of its Amazon Web Services (AWS) partnership that will see the company offer an Ireland-based data centre on which to run its cloud...
Helena Schwenk, MWD Advisors | 28th August 2014
The new, larger Changepoint
This blog will be largely about the new Changepoint, a leading provider of on-premise and hosted PPM (Project Portfolio Management) solutions, once owned by Compuware. Compuware has been spinning off...
David Norfolk, Bloor Research | 28th August 2014
Too much vs. not enough - creating social collaboration usage guidelines
There has been much talk around the web about the importance of creating social media guidelines to clarify how organisations expect their employees to behave when posting on public social networks...
Angela Ashenden, MWD Advisors | 26th August 2014
The white van movers
A particularly good example of how cloud service providers can become the glue, not just for linking partner businesses technologically but as a core part of on-going business management and the...
Martin Banks, Lian-James Consultancy | 26th August 2014
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